Terms and Conditions

TERMS AND CONDITIONS

Effective Date: 25 September 2026

1. Seller Information

Seller:

Ondřej Chabera
Registered Office: Pod Aritmou 550/12, 160 00 Prague 6, Czech Republic
Company Registration Number (IČO): 04730381
VAT Identification Number (DIČ): CZ8208190078

Business Premises:

Rýsárna
Uruguayská 7, 120 00 Prague 2, Czech Republic

Email: ondrej@kytkyksezrani.cz
Phone: +420 603 773 843
Website: www.rysarna.cz

These Terms and Conditions govern the rights and obligations arising from purchases made through the online store available at www.rysarna.cz.

2. Definitions

Seller means Ondřej Chabera.

Buyer means any natural or legal person purchasing goods through the online store.

Consumer means a natural person acting outside the scope of their trade, business, or profession.

Goods means products offered for sale through the online store.

Contract means the purchase agreement concluded between the Seller and the Buyer.

3. Conclusion of the Purchase Contract

3.1 Any presentation of goods on the website is for informational purposes only and does not constitute a binding offer.

3.2 The Buyer places an order by adding goods to the shopping cart and completing the checkout process.

3.3 Before submitting the order, the Buyer has the opportunity to review and correct the information entered.

3.4 By submitting an order, the Buyer confirms that they have read and accepted these Terms and Conditions.

3.5 The purchase contract is concluded when the Seller confirms the order by email.

3.6 The Seller reserves the right to reject an order, in particular in cases of:

product unavailability,
obvious pricing errors,
suspected fraudulent activity.

4. Customer Account

4.1 The Buyer may use the online store without creating a customer account.

4.2 If the Buyer creates a customer account, they must provide accurate and up-to-date information.

4.3 The Buyer is responsible for protecting login credentials against misuse.

5. Prices and Payment Terms

5.1 All prices displayed on the website include VAT where applicable.

5.2 Delivery costs are displayed separately before the order is finalized.

5.3 Payment may be made by:

payment card,
Comgate payment gateway,
other payment methods displayed during checkout,
payment upon personal collection, where available.

5.4 Unless otherwise agreed, the purchase price must be paid before shipment.

6. Delivery of Goods

6.1 Goods are delivered through carriers selected during the checkout process.

6.2 Delivery times are estimates only.

6.3 The Buyer is required to inspect the shipment upon receipt.

6.4 Any visible damage to the delivery packaging should be reported to the carrier without undue delay.

6.5 Personal collection at the Rýsárna premises may be available depending on the selected order option.

6.6 For fresh or refrigerated products, the Buyer is obliged to receive the shipment at the agreed delivery time.

6.7 The Seller shall not be liable for deterioration in quality caused by delayed acceptance of delivery by the Buyer.

7. Right of Withdrawal

7.1 The Buyer acknowledges that the products sold are primarily food products.

7.2 Pursuant to applicable consumer protection laws, the right to withdraw from a distance contract does not apply, among other things, to:

goods liable to deteriorate or expire rapidly,
food products with a short shelf life,
sealed goods that have been unsealed after delivery and cannot be returned for health protection or hygiene reasons.

7.3 Unless expressly stated otherwise for a particular product, the Buyer is not entitled to withdraw from the contract without providing a reason after receipt of food products.

7.4 This does not affect the Buyer's rights regarding defective goods or legitimate product complaints.

8. Food Products, Allergens and Storage

8.1 The Seller offers food products and related food items.

8.2 Information regarding ingredients, allergens, weight, minimum durability date, use-by date, and storage conditions is provided either on the product packaging or within the product description.

8.3 The Buyer is responsible for reviewing ingredient and allergen information before consumption.

8.4 The Seller shall not be liable for health complications resulting from allergic reactions or food intolerances where allergen and ingredient information has been properly provided.

8.5 Product photographs are illustrative only. Minor variations in appearance may occur, particularly with handmade products.

8.6 The Buyer must follow the storage instructions provided with the product.

8.7 The Seller shall not be liable for deterioration caused by improper storage after delivery.

9. Complaints Procedure for Food Products

9.1 The Buyer must inspect the goods immediately upon receipt.

9.2 Visible defects, damaged packaging, or missing items should be reported without undue delay, preferably within 24 hours of delivery.

9.3 Complaints may be submitted using the following contact details:

Email: ondrej@kytkyksezrani.cz
Phone: +420 603 773 843

9.4 A complaint should include:

order number,
description of the defect,
photographs of the product and packaging where possible.

9.5 Complaints may be submitted in particular for:

delivery of an incorrect product,
damage occurring during transportation,
expired products,
obvious manufacturing defects.

9.6 Complaints will not be accepted where:

the product has been improperly stored after delivery,
the damage was caused by the Buyer,
the product was consumed or used contrary to its intended purpose.

9.7 The Buyer will be informed of the outcome of the complaint without undue delay.

10. Personal Data Protection

10.1 Personal data are processed in accordance with the General Data Protection Regulation (GDPR) and applicable Czech legislation.

10.2 Personal data processed may include:

full name,
billing and delivery address,
telephone number,
email address,
order-related information.

10.3 Personal data are processed for:

order fulfillment,
compliance with legal obligations,
customer support,
legitimate business interests,
marketing communication in compliance with applicable law.

10.4 Personal data may be shared with carriers, payment providers, and other service providers necessary for fulfilling the order.

10.5 The Buyer has the right to access, rectify, erase, restrict processing, object to processing, request data portability, and lodge a complaint with the competent supervisory authority.

11. Cookies

11.1 The online store uses cookies necessary for its operation.

11.2 Analytics and marketing cookies are used only to the extent permitted by applicable laws and the visitor's consent preferences.

12. Marketing Communications

12.1 The Seller may send communications related to order processing.

12.2 Marketing communications are sent only in compliance with applicable legal requirements.

12.3 Consent to receive marketing communications may be withdrawn at any time.

13. Intellectual Property

13.1 Website content, photographs, graphics, logos, trademarks, and other materials are protected by intellectual property laws.

13.2 No content may be copied, reproduced, distributed, or otherwise used without the Seller's prior written consent.

14. Alternative Dispute Resolution

14.1 The Czech Trade Inspection Authority (Česká obchodní inspekce) is the competent authority for out-of-court consumer dispute resolution.

14.2 Consumers may also use any available European online dispute resolution platforms where applicable.

15. Limitation of Liability

15.1 The Seller shall not be liable for interruptions, outages, or technical issues beyond its reasonable control.

15.2 Nothing in these Terms limits any mandatory consumer rights provided by law.

16. Governing Law

16.1 These Terms and Conditions and all contractual relationships arising from them shall be governed by the laws of the Czech Republic.

16.2 Mandatory consumer protection provisions remain unaffected.

17. Final Provisions

17.1 If any provision of these Terms and Conditions becomes invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.2 The Seller reserves the right to amend these Terms and Conditions.

17.3 The version of the Terms and Conditions effective on the date of order submission shall govern the respective purchase contract.

17.4 These Terms and Conditions become effective on 25 September 2026.

In Prague, on 25 September 2026

Ondřej Chabera
Rýsárna